Our Commitment to You

Dr. IT Fixing is dedicated to help you with complete protection and security for your data and privacy. We keep the privacy from the beginning of collection to the delivery. We will never share your data at any cost without your consent.

Information You Share With Us

Here you may give your contact information including your name, email and phone number.

You may transfer your device information including IP address, browser type and operating system.

You are supposed to share the data recovery request details like, device type, data type and recovery method.

How We Use Your Data

We may use your collected data to:

  • Process and work data recovery requests.
  • Communication and clarification.
  • Improvising our services with clarity.
  • Send emails with information.

Data Security and Privacy

We are always valuing the security and privacy of your data with:

  • Encryption
  • Access controls
  • Server security

Data Permissions Policy

We never save or delete your data from our server without your permission.

NDA Sign Policy

The Non-Disclosure Agreement Sign Policy between Dr. IT Fixing and you will be protected and safe for all information related to:

  • Data recovery process
  • Client data
  • Our methods and processes

Obligations

We Obliged not to disclose confidential information to third parties.

We use your confidential information only for data recovery process and the related process that you assigned.

We will only return or destroy your valuable information upon request.

Exceptions

Confidentiality doesn’t apply to:

  • Publicly available data.
  • Publicly available information.
  • Data required by law to be disclosed.

Term

This NDA is effective from signing to the validity.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and to analyze how visitors use our site.

Types of cookies we use:

  • Essential cookies — required for the website to function properly
  • Analytics cookies — to understand how visitors interact with our website
  • Marketing cookies — to deliver relevant advertisements (where applicable)

You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

We use the following third-party services that may set their own cookies:

Your Rights

Under UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you have the following rights regarding your personal information:

  • Right to Access — request a copy of the personal information we hold about you
  • Right to Correct — request correction of inaccurate or incomplete data
  • Right to Delete — request deletion of your personal information, subject to legal retention requirements
  • Right to Withdraw Consent — withdraw consent for marketing communications at any time
  • Right to Object — object to certain types of data processing
  • Right to Data Portability — request your data in a structured, commonly used format

To exercise any of these rights, contact us at service@dritfixing.com. We will respond within 30 days.

Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the service for which it was collected
  • Comply with legal, tax, and accounting obligations under UAE law
  • Resolve disputes and enforce our agreements

Service records are typically retained for 5 years after service completion in accordance with UAE accounting and tax regulations. After this period, data is securely deleted.

You may request earlier deletion of your data at any time, subject to our legal obligations to retain certain records.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child, we will delete it promptly. Parents or guardians who believe their child has provided us with personal information should contact us at service@dritfixing.com.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. Changes will be posted on this page with a revised “Last Updated” date. For significant changes, we will provide additional notice through email or a prominent website notification.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Agreement

By using our services, you agree to the terms outlined in this Privacy Policy.

Click below if you agree the terms and conditions.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us:

Company: Dr IT Solutions Trading L.L.C.
Trading Name: Dr IT Fixing
Address: Office 611, Al Asmawi Building, Dubai Investment Park First, Green Community Village, Dubai, UAE
Branch: Bur Dubai, Dubai, UAE
Phone (Mobile): +971 50 782 3018
Email: service@dritfixing.com
Website: https://dritfixing.com